Any individual in India who makes their own products at home. You register in your own name, as an individual or sole proprietor.
You do not need a company, a shop, or a registered business. You do need to be the person actually making what you sell.
Homakes has three categories open for registration:
Everything you sell has to be made by you. Buying finished goods and reselling them is not allowed.
No. There is no registration fee, no listing fee, no monthly subscription and no charge for the Partner App.
Homakes deducts a Platform Charge of [X]% only when you complete a sale.
Four steps:
If you get stuck at any point, call the Partner onboarding number and someone will help.
It depends on how complete your documents are. Most delays are caused by a blurred photograph or a name mismatch, not by Homakes.
You will be told if something needs fixing rather than simply left waiting.
No. There is nothing to lock you in and nothing to pay if it does not work out.
Try it for a few months and see how it suits your products and your routine. If you want to stop, you can end the agreement with 30 days' notice, and any orders already placed simply have to be completed first.
Yes. Homakes does not ask for exclusivity. You are free to sell your products anywhere else, including from your own social media.
Your Homakes registration and your bank account have to be in your own name. Your storefront and your products can carry your brand name.
Every seller needs these four:
What else you need depends on what you sell.
Yes, if you sell food. Everyone selling food in India needs one.
Most home sellers start with a Basic Registration, which covers small turnover and is applied for online for a small fee. You move to a State Licence once your turnover crosses the Basic limit.
Crafts & Decors needs no licence at all.
The government fee for a Basic Registration is about ₹100 a year, and you can pay for up to five years at once. Basic Registration covers turnover up to roughly ₹12 lakh a year; above that you need a State Licence, which costs more.
You apply yourself online at foscos.fssai.gov.in. You can register your home as the food business address, with an electricity bill or rent agreement as proof - you do not need a separate commercial kitchen.
Consultants will do it for you for a few thousand rupees. That is their fee, not the government's, and for a Basic Registration most sellers do not need one.
Not necessarily. Small sellers below the turnover threshold are not required to register.
If you are already registered, add your GSTIN when you join and your monthly filings stay yours. If you are not, Homakes will tell you what applies to your situation and where to enrol if you need to.
Ask before you register rather than after. Getting this right at the start is far easier than correcting it later.
Because your weekly settlement is paid against those details. If the names differ - a maiden name, an initial, a spelling difference - the transfer fails and the money bounces back.
Fix it before your first sale, not after.
A savings account is fine. You do not need to open a current account to sell on Homakes.
What matters is that the account is in your own name and matches your PAN.
Almost always one of four things:
The last one is the most common. Your Homakes account has to be in the name of the person actually making and selling the products.
As many as you like. There is no listing fee however many you add.
Yes. If a product is showing as available, you should be able to pack it and hand it over as soon as the order comes in. Only list what you can actually supply.
If you make in batches, mark an item out of stock when you run out and mark it back in when the next batch is ready. That is far better than accepting an order you cannot fulfil.
Customised and made-to-order items work differently - see below.
Yes. These are made after the customer orders, so say clearly in the listing what can be customised and how long it will take you.
Customised and made-to-order items cannot be returned for a change of mind, so the description has to be accurate and the timeline has to be one you can keep.
For anything edible:
This is a legal requirement, not a Homakes preference, and it is also what makes customers trust an unfamiliar seller.
Yes, as much as the listing. Because you are selling a sealed, pre-packed product, the pack itself has to carry the net quantity, the date it was made, a best-before date, the veg or non-veg mark, the ingredients, and a name and address a customer can complain to.
Homakes does not print labels for you. The pack is yours.
No. Contact details, external links and prices do not belong in the title, the description or the photographs.
You do. Homakes does not set your prices and does not require you to match any other seller. Any suggestion from Homakes is a suggestion only.
It is [X]% of each completed order, deducted before your settlement. It is how Homakes earns - only when you earn.
Nothing is deducted on an order that does not go through.
Work backwards from everything the sale costs you:
Sellers who price only on ingredients usually find they are working for nothing.
Yes. A discount you offer is funded by you, so work out what it leaves before you run it. Platform-wide campaigns are separate and are always opt-in.
You pack it and keep it ready. A Homakes Delivery Partner collects it from your door and takes it to the customer. You do not arrange couriers, compare rates or chase a missing parcel.
No. Delivery is always through a Homakes Delivery Partner.
Food Products, Crafts & Decors and Home & Body Care are delivered across India, so you can sell well beyond your own city.
Eat Fresh is freshly cooked food, so it is delivered locally, in selected service areas only.
Yes. Every order is tracked from pickup through to delivery.
No. Packaging, boxes, labels, tape and any branding stickers are yours, at your own cost.
Where we can, Homakes will point you to vendors who supply them. That is an introduction only - the purchase is between you and the vendor, and Homakes takes no commission on it.
The customer gives the Delivery Partner a one-time password to confirm the order arrived. It protects you as much as the customer: it is the record that the order was delivered.
Never. On a Cash on Delivery order the Delivery Partner collects the cash. It reaches you the same way as a card or UPI payment, in your weekly settlement.
Tell Homakes as early as you can rather than letting the customer wait. Cancelling after a customer has paid affects your rating, and repeated cancellations are treated as a compliance issue.
Every Wednesday, to your registered bank account.
Homakes. The customer pays the platform, and Homakes settles your earnings to you. You never have to follow up with a customer for money.
The Platform Charge of [X]%, and any refund that was due to something you got wrong. Your earnings screen in the Partner App shows each order, what was deducted and what was settled.
No. Card, UPI and Cash on Delivery all reach you the same way, through your weekly settlement.
Check your earnings screen first - it itemises every order and every deduction. If it still looks wrong, call the Tech and Partner App number with the order numbers in question.
Your earnings statement records each settlement. If you are GST registered, your own filing obligations continue as normal.
Crafts and similar items can be returned if they arrive defective, damaged or not as described, with proof such as photographs or an unboxing video.
Food cannot be returned for taste or for a change of mind. Refunds on food apply where an item was wrong, missing, tampered with or never delivered.
If the refund is because of something you got wrong - the wrong item, a damaged product, a description that did not match - it is deducted from your settlement.
You are not charged for a refund that was not your fault.
Raise it through the Partner App or with support, with whatever evidence you have - photographs of the packed order are the most useful thing you can keep.
If it is still not resolved to your satisfaction, you can escalate to the Grievance Officer. Contact details are in the Seller Policies.
Customers rate their orders after delivery. Your rating is the average of those.
Yes, 3.5 stars. Fall below it and Homakes will work with you to bring it back up before any other step is taken.
Usually one of four things, and all four are fixable:
Only for serious or repeated breaches - selling something you are not allowed to sell, false claims, or a rating that stays low after Homakes has tried to help.
You can also leave whenever you want. Either side can end the agreement with 30 days' notice.
They are used to verify you and to pay you, and they are shared only where an order or the law requires it - a delivery partner, a payment processor, a tax authority. Your documents are never sold.
Never. Nobody from Homakes will ever ask you for an OTP, a bank password, a UPI PIN or your card details - not on a call, not on WhatsApp, not in the app.
Anyone who does is not from Homakes, whatever number they call from. Hang up and report it on the Tech and Partner App number.
The only OTP in the process is the one the customer gives the Delivery Partner to confirm an order arrived. You are never asked for one.
Only if you are happy with it. If you would rather your name, photograph or story were not used, tell us and we will leave you out.
Yes. Mark yourself unavailable in the Partner App when you travel or stop making for a while, rather than leaving orders you cannot fulfil.
Yes, with 30 days' notice. Any orders already placed have to be completed or properly cancelled, and your final settlement follows the normal Wednesday cycle.
Use the number that matches your problem.
These answers are a plain-language summary. If anything here differs from the Seller Policies, the policies are the binding version.
