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FAQs

Homakes is a social-commerce platform connecting customers with talented home chefs and artisans, providing authentic home-cooked meals and handmade crafts created with care, passion, and trust.

Customers explore homemade food and crafts listed by independent creators, place orders via the platform, and get them delivered. Sellers gain visibility, recognition, and income opportunities by sharing their talents.

Homakes is built on authenticity, empowerment, and community. Every order supports local women entrepreneurs, homemakers, and artisans, providing meaningful alternatives to mass-market products.

Browse the Homakes app or website, select your preferred item, place an order using available payment options, and the seller prepares and delivers it to your doorstep.

You can order authentic home-cooked meals and discover unique handmade crafts created by local artisans.

Food sellers must comply with strict hygiene guidelines and hold an FSSAI license. Kitchens maintain cleanliness, use fresh ingredients, and ensure safe packaging.

Deliveries are completed by Homakes logistics partners or directly by sellers. Estimated delivery times are provided at checkout. Ensure someone is available to accept the order.

All major payment options are accepted including credit/debit cards, UPI, net banking, and wallets. Payments are securely processed via trusted gateways.

Food orders can only be cancelled within a few minutes before preparation starts. Refunds apply only for wrong, missing, tampered, or undelivered items. Refunds are not available for taste dissatisfaction or change of mind.

Crafts may be returned/refunded if defective, damaged, or different from the description. Requests must be made within 7 days, with proof such as photos or unboxing video. Customized or used items are non-refundable.

Non-refundable items include customized or made-to-order crafts, perishable goods, and any items used, altered, or damaged after delivery.

Approved refunds are credited within 5–7 business days to the original payment method. In some cases, up to 10 working days depending on bank processing.

You can raise a complaint through the Homakes app, website, or support team. Our grievance redressal system ensures issues are reviewed and resolved fairly.

Register on the Homakes platform, complete your profile, submit the required documents, and once verified, list your food or craft items to start selling.

Food sellers must hold a valid FSSAI license/registration. All sellers must provide KYC documents (Aadhaar, PAN, bank details) for verification and payouts.

Yes, sellers are free to set their own prices. Homakes may provide non-binding suggestions to help you price competitively.

Sellers are responsible for product quality, timely fulfilment, safe packaging, compliance with laws, and maintaining good customer service with a minimum rating of 4 stars.

Food sellers must follow strict hygiene standards. Craft sellers must ensure secure packaging to prevent damage. Eco-friendly packaging is encouraged.

Yes, sellers can list customized products. However, such items are non-refundable, so clear communication with customers is essential.

Homakes promotes sellers through in-app features, social media marketing, seasonal campaigns, and community-building activities to increase recognition and reach.

We use encryption, secure servers, restricted access, and PCI-DSS compliance to safeguard all user data.

Information is only shared with third parties when necessary to complete orders (e.g., delivery partners, payment processors). Data is never sold.

Yes, account deletion can be requested at any time. Personal data will be erased or anonymized, except where retention is legally required.

Users can access, update, or correct data, opt out of marketing, manage cookies, or request account deletion.

By using Homakes, you agree to our Terms & Conditions outlining responsibilities of customers and sellers, acceptable use, payment terms, and dispute resolution processes.

Users are encouraged to first resolve disputes through the grievance system. Unresolved disputes are referred to arbitration under Indian law, with Bengaluru as the legal jurisdiction.

Contact the Grievance Officer or support team via email or phone. Details are available on the platform’s Contact and Policy pages.

Homakes is gradually expanding across India. Availability may vary by location.

Reach the support team via app, website, email, or customer care number for help with orders, refunds, or seller queries.

Support by ordering homemade food, buying crafts, or joining as a seller. Every purchase helps empower local creators and strengthen communities.

Yes, sellers can run promotions or discounts, but they must communicate clearly to customers and comply with platform policies.

Sellers’ performance is monitored via ratings, reviews, and compliance checks. Refunds due to seller error are deducted from their payouts.

Sellers must meet legal requirements, provide valid documents, and comply with platform policies. There are no other restrictions.

Homakes may provide pricing suggestions based on market trends but sellers have full discretion to set their own prices.

Yes, customers can provide feedback or ratings after order delivery, helping other users and improving seller accountability.

Subscribe to our newsletter, follow our social media channels, or check the app for announcements, campaigns, and promotions.

Call Us On :

+91 741 114 7171

Mail Us :

contact@homakes.com

Quick Links

Offerings

Delivery Areas

We deliver at

Bengaluru

Coming soon

Ernakulam Kozhikode Thrissur

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