Food Orders: Cancellations allowed only within 2-5 minutes of order placement if the Seller has not started preparing the meal. Refunds approved only for wrong, missing, unsafe, or undelivered items. Issues must be reported within 24 hours of scheduled delivery. Refunds are credited to the original payment method within 5-7 business days.

Handmade Crafts & Products: Refunds allowed for defective, damaged, wrong, or materially different items. Requests must be raised within 48 hours of receipt with proof (photos or videos). Items must be returned unused, in original packaging, with proof of purchase. Refunds processed within 5-7 business days after verification. Customized, used, altered, digital, downloadable, or perishable items are non-refundable. Requests beyond 7 days from delivery will not be entertained.

Customers must provide accurate order details, including delivery address, contact number, and payment details. They must be available for delivery and confirm via OTP. Repeated failed deliveries or misuse of the grievance system may result in orders being treated as fulfilled without refund or suspension of the account.

To initiate a refund or return, Customers must submit a request via the Homakes app, website, or email. Include order ID, issue description, and evidence (photos or videos). Homakes coordinates with the Seller to verify the claim. Refunds may be credited to the original payment method or Homakes Wallet within 5-10 working days, subject to bank processing timelines.

Customers and Sellers should attempt to resolve disputes through Homakes’ grievance redressal system. Unresolved disputes may be escalated to the Grievance Officer. If still unresolved, arbitration under the Arbitration and Conciliation Act, 1996, will be conducted in Bengaluru, Karnataka in English by a sole arbitrator appointed by Homakes. The arbitrator’s decision is final and binding.

Homakes is an intermediary marketplace and does not manufacture or sell products. Refunds due to Seller errors will be recovered from Seller payouts. Fraudulent or abusive claims may be rejected, and repeated misuse may lead to account suspension or termination.

For refund/return queries, contact Homakes Ventures LLP at:

Address: No. A-31, Kamdenu layout, B Narayanapura, Doorvaninagar, Bangalore, Bangalore North, Karnataka, India, 560016

Email: contact@homakes.com

Phone: +91 7411 14 7878

Homakes has appointed a Grievance Officer to handle refund-related complaints. Grievances will be acknowledged and resolved within legally prescribed timelines.