By using Homakes services, you acknowledge and agree that we may collect, process, and share your personal data as outlined in this Privacy Policy. Your continued use of our services constitutes your ongoing consent to these practices. You may withdraw your consent at any time by deleting your account or contacting our Grievance Officer. Certain essential features, such as order processing, delivery, or payout settlements, may no longer be available once consent is withdrawn.

We collect personal information such as your name, phone number, email, billing and shipping addresses, and payment details. Transactional data includes records of purchases, returns, cancellations, or service bookings. Device and usage data, such as IP addresses, browser types, app activity logs, crash reports, device identifiers, and cookies, are also collected. Location data may be collected with explicit consent for order fulfillment. We also collect user-generated content, surveys, and feedback to improve our platform.

We use your data to process orders, bookings, and payments; provide personalized services, offers, and recommendations; and address queries or disputes. Data is also analyzed to improve platform functionality, prevent fraud, and send marketing communications (with opt-out options). Anonymized data may be shared with academic or research institutions for studies.

Homakes uses cookies, web beacons, pixel tags, SDKs, and similar tools for authentication, remembering preferences, measuring traffic, personalizing content, and assessing advertising effectiveness. Users may manage cookie settings through browser or device settings, but disabling some cookies may affect platform functionality.

Data is shared only when essential for service delivery, such as with Sellers, delivery partners, payment processors, and logistics providers. Anonymized or aggregated data may be shared for research or marketing. Personal data may also be disclosed to law enforcement or regulatory authorities as required by law.

We employ encryption, secure servers, restricted access, and PCI-DSS standards to protect personal data. Users are advised to keep login credentials secure. Data is retained only as necessary for business or legal purposes and will be anonymized or deleted upon account closure, except as required by law.

Users can access, correct, or update personal data, request account deletion, and opt out of marketing communications. Cookies and tracking preferences can be managed through browser or device settings. Rights requests will be handled in accordance with applicable laws.

Homakes may include links to third-party websites or services. We are not responsible for their content or privacy practices. Users should review the privacy policies of any external sites they access.

Homakes is designed for users 18 years and older. We do not knowingly collect data from children without parental consent. Any data inadvertently collected from minors will be deleted immediately.

Homakes may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. Notice will be provided via email, banners, or app notifications. Continued use of services after updates indicates acceptance.

Sellers, chefs, artisans, trainers, and service providers may have additional terms regarding KYC documentation, tax details, bank information, and public profiles. Data may be shared with delivery partners, auditors, payment gateways, and regulators as required. Seller-related data may be retained longer than customer data to comply with statutory obligations.

Grievance Officer: Abdul Rahim PA

Email: Contact@homakes.com

Address: A-31, Kamdenu layout, B Narayanapura, Doorvaninagar, Bangalore, Bangalore North, Karnataka, India, 560016

Phone: +91 7411 14 7878